Because of globalization, the universities have become in open competition and challenge between each other to occupy the best positions at the national, regional and global level. Thus, each university, using their own ways, is harnessing the latest technologies, including hardware, software and networks, to serve the educational process and develop its outputs. After the fashion of these universities, Umm Al-Qura University pursued to put together strategic and operational plans so as to develop the educational process and ensure its outputs quality as well as its suitability with the labor market requirements; achieving the goals of Saudi Arabia’s 2030 vision. Hence, the university entrusted the Deanship of Information Technology to spread and activate the culture of using information technology through engaging in the National Transformation 2020 Program and the Governmental E-Transactions Program (Make it Easy), and by utilizing advanced infrastructure and networks as well as applications and programs that ensure the provision of the services required to all the beneficiaries, including students, faculty members and employees, easily, quickly, safely, professionally and transparently.

Vision

To offer smart, integrated and interactive e-services as per the world's highest standards.

Message

• To be one of the top three Saudi universities in providing fine, safe, and high-quality IT services .

Objectives

Through its strategic plan, the Deanship of Information Technology seeks to achieve a set of objectives that have been put together and defined through a clear vision and mission aimed at attaining these objectives, they are:

• Providing smart, interactive and comprehensive e-service.
• Providing automated and integrated systems and services.
• Providing advanced infrastructure linking between all the university's headquarters and branches.
• Applying national and global specifications and standards.

Accordingly, the Deanship of Information Technology tended to establish an organizational structure that will be used as an effective tool by which the deanship will achieve its strategic plan’s goals. The most important detailed objectives are the continuation of building and developing a platform including modern and developed infrastructure, networks, databases, applications and programs; the maintenance of information security of the university’s network; the smooth functioning of basic daily operations; the development of new applications to the portal; and the provision of a wide range of electronic services that provide constructive communication between all groups of the university community, including students, faculty members and employees, so as to serve the educational process and ensure its outputs’ quality through using the latest technologies and by distinguished human expertise.

Values

In addition to holding onto the university general values, the Deanship of Information Technology adopts the following additional professional values:

1- Quick Response

We strive to satisfy those who benefit from our services, respond quickly to their requests, and try to predict their needs. Therefore, we work to:

• Quickly understand the needs and expectations of beneficiaries, and to help them achieve the goals.
• Constantly and effectively communicate by using with multiple channels and enhanced an open communication environment.
• Fulfill what is requested on time.

2- Professionalism

We are committed to applying the international standards scientifically and professionally in all our activities. This is illustrated in:

• Performing tasks according to professional standards.
• Ensuring the continuation of vocational training in accordance with the best international practices.
• Cooperating with similar organizations and global experiences and Exchanging experiences with them.

3- Perseverance

We strive to spend time and exert effort to follow up the development of our services with patience, diligence and accuracy and this is illustrated in:

• Committing to work schedules and completion of required tasks.
• Following up the quality of the provided services, and constantly improving them.