Umm Al-Qura University

Umm Al-Qura University

Operating Systems Department


- 2018/02/26

Overview:

The Department of Operating Systems was built in a way that aimed to achieve the objectives of the Vice-Deanship’s operational plan. It comprises three sections that operate integrally to implement the missions assigned to the Department in coordination with the rest of the Vice-Deanship’s departments. Moreover, it is concerned with the management, control and policy development of storage processes. It also builds, develops and manages all cloud, virtualization and e-mail services for all UQU affiliates. In addition, the Department secures the requirements for the work of its sections, and seeks constant follow-up of work and evaluation of its employees’ performance. The Department comprises the following sections:

 

Storage and Systems Section:

The section provides the following services:

  • Managing, monitoring and updating storage servers at UQU centers.
  • Granting, and determining policies of, storage capacities to various UQU bodies.
  • Developing a policy proposal for the backup process.
  • Following-up the backup process and coordinating with the various departments to ensure backup quality.
  • Coordinating with suppliers to support and solve storage server problems upon occurrence.
  • Following-up with new technology in order to improve the performance of existing storage units or the evolution thereof to newer systems.
  • Managing, monitoring and updating the work of various system servers (Windows Linux and the like).
  • Supervising network servers (DHCP and DSN).
  • Following-up the search, renewal and distribution of all the licenses of supporting software and systems.
  • SSO assistance.
  • Managing computer terminals while accessing the secure UQU network.
  • Processing backups of configuration files for different systems and servers to be used in disaster recovery situations.
  • Developing plans for data recovery in case of disasters, God forbid!
  • Providing periodic reports on the section’s performance or any difficulties and problems that need urgent intervention.

 

Cloud and Virtualization Section:

The section provides the following services:

  • Managing resources for UQU and cloud services related to the provision of infrastructure resources.
  • Following-up cloud service providers with respect to technical support or update and development.
  • Building new cloud services provided by UQU to its beneficiaries.
  • Coordinating with other departments in the Deanship so as to provide distinctive and effective cloud services.
  • Installing virtualization for the various e-service servers.
  • Renewing licenses for the use of virtualization systems (VM Ware, NEC VDI).
  • Supporting and maintaining virtualization systems in case of problems, if any.
  • Managing, and providing technical support for, the work at the various UQU labs (NEC, ThinkLine).
  • Providing periodic reports on the section’s performance or any difficulties and problems that need urgent intervention.
  • Participating in the development of cloud utilization and virtualization plans.
  • Implementing cloud utilization and virtualization plans.
  • Evaluating cloud utilization and virtualization plans.
  • Providing customized cloud services according to the policies used.
  • Enabling broad access to the network according to usage and security policies.
  • Compiling existing resources to ensure flexibility and speed in the delivery of virtual services.
  • Evaluating the Virtual Service Measurement service to ensure that infrastructure resources, platforms and applications are well used.

 

E-Mail Section:

The section provides the following services:

  • Supervising and updating UQU servers and e-mail systems related to staff and students.
  • Managing (Active Directory) system for the data of user names and passwords.
  • Suggesting user name and password format policies.
  • Following up the main e-mail server (Mail Exchange).
  • Providing technical support for creating or changing e-mail access information.
  • Supervising the backup and archiving of e-mail content.
  • Providing periodic reports on the section’s performance or any difficulties and problems that need urgent intervention.

 

 

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