The main focus of this unit is to develop the administrative performance of institutions serving pilgrims since their arrival in the Kingdom through to departure. This includes the services provided to pilgrims at land, air and maritime ports, as well as tawafa, Hajj guides, etc. That is to be added to the administrative structures of other bodies and institutions of relevance to Hajj services. Added to this, the unit studies crisis management methods amidst the colossal agglomerations of Hajj and Umrah pilgrims.