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Umm Al-Qura University

Umm Al-Qura University

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Satisfaction Survey for Healthcare Services

     From : - 2026/01/01 م , To : - 2026/12/31 م
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Assessing the level of patient satisfaction and improving health services at the university medical clinic.

    We hope that you will give us minutes to answer the following questions by evaluating the services you received during your visit to the clinics. Confidentiality and refusal to participate will not affect the level of service provided in the UMC.

    * Visiting Date
    * 
     UQU ID
    * Category
    * Medical Clinic Location
    * Nationality
    * The clinic(s) you visited

    You can choose more than one clinic that you visited on the same day

    Patient Experience

    * 1. Easy registration and appointment booking procedures and excellent service from reception staff

    Registration & Reception

    * 2. The nursing staff's attention and handling of your health condition and their concern for your safety

    Nursing Services

    * 3. The doctor's interest in explaining your health condition, answering your questions, and involving you in the treatment decision

    Medical Services

    * 4. How satisfied are you with the laboratory service (work organization, waiting time, and method of treatment)?

    Laboratory

    * 5. How satisfied are you with the radiology services (explanation, procedures, and waiting time)?

    Radiology

    * 6. How satisfied are you with the pharmacy service in terms of medication availability, clarity of instructions, and courteous treatment?

    Pharmacy

    * 7. How would you rate the waiting time for service?

    Waiting Time

    * 8. What was the approximate waiting time you experienced?

    Waiting Time

    * 9. How satisfied are you with the level of cleanliness and environmental safety within the clinic and its facilities?

    Cleanliness and environmental safety

    * 10. Cooperation and integration of staff in providing support and healthcare

    Cooperation

    Overall Evaluation

    * In general, how satisfied are you with the health services provided at the university medical clinic?
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     Do you have any comments or suggestions for improving the services of the university medical clinic?

    Suggestions/Comments
     
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