Umm Al-Qura University

Umm Al-Qura University

Quality and Patient Safety Unit

- 2019/10/10

Goals of Establishing the Unit:

  • Delivering high levels of quality in the medical care provided at the medical center in order to achieve customer satisfaction and further objectives.
  • Ensuring optimal use of human and financial resources.
  • Raising the morale of employees, motivating them, and making them satisfied.
  • Reducing errors and improving the processes being followed by involving service users in the decision-making process.
  • Maintaining excellence in the quality of the medical services provided to meet the standards of health and institutional accreditation, in accordance with the objectives of Umm Al-Qura University and the Saudi Vision 2030.

Tasks of the Quality Unit:

  • Setting the annual quality and patient safety plan at the University Medical Center, and supervising its implementation.
  • Coordinating the plans of quality improvement programs at the institute, and motivating the employees to implement them.
  • Collecting and analyzing data to identify the opportunities that will boost quality improvement at the center.
  • Supervising, updating, and reconciling the procedures and operations of the Medical Center to bring them in line with the best international practices.
  • Supervising and documenting the meetings of the health committees at the center.
  • Developing key performance indicators to monitor the objectives of the annual and strategic plans adopted in the medical center and define benchmarking comparisons to ensure a fair review process.