Umm Al-Qura University

Umm Al-Qura University

Frequently Asked Questions (FAQs)


  • What should you do if you lost your email password?
    If you forget your password, you can recover it through the electronic admission portal. Press “Did you forget your password?” Then, enter your identity number in the registration number cell. Designate a specific way to recover your password (phone number - email address - verification code).
  • You have not received the activation message of your university email.
    Please make sure of writing the email correctly, or check the junk email.
  • If I took back my file from the university, can I re-apply once again to it?
    Withdrawing a student's file during the admission period (one month) before the academic schedule is made is considered a withdrawal from the university. In this case, such a student is entitled to apply again to the university as a new student when the next year admission opens, according to the conditions of admission announced at the time. * Taking back a student's file (more than a month after admission) is considered a complete withdrawal from the university, and such a student does not have the right to apply to the university again, except after the passing of four semesters from the date of withdrawal. * Students of the Qualifying Year, Evening Preparatory Year, affiliation, and diploma who have completely withdrawn from the university are entitled to apply once again through the e-Portal (login).
  • What are the requirements for transfer from one university to another?
    The transfer of students from another university to the UQU in Makkah or any of its branches (Jamoum, Al-Leith, Adham, Al-Qunfudhah) is made according to the following requirements: 1- The student must be a Saudi national or have a Saudi mother. 2- The student must be registered in an accredited college or university. 3. The student must complete at least one semester at their original university. 4. The student must not complete more than six semesters at their original university, so they can study a minimum of 60% of their course at the UQU. 5- The student must not have been dismissed from their original university for disciplinary reasons. 6- The student’s measured rate must be equivalent to or greater than the rate of the lowest student admitted in the same major.
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