Department

Information Services

Classification of the Department

Technical

Administrative

General competences

Providing library and research services to the beneficiaries and introducing these services to the various segments of the beneficiaries.

Position in the organizational structure

• Dean of Library Affairs
• Vice Dean for Technical Affairs
• Library Director

The main tasks of the department

• Reply to e-mail inquiries.
• Respond to electronic ticket inquiries.
• Respond to inquiries received from the library's WhatsApp service.
• Provide a reference service for the library.
• Provide a beneficiary guidance service.
• Conduct field tours for library beneficiaries.
• Facilitate the lending service and the related business.
• Deal with electronic services (the Dorar knowledge platform, information bases, the library catalog).
• Oversee the services in the halls (thesis hall, private libraries hall, reading hall, periodicals hall, private libraries, secret libraries, research retreats, special needs hall, Hajj and Umrah hall).
• Use the electronic services of the library when dealing with the beneficiaries.
• Determine the training needs of the beneficiaries.
• Prepare a plan for the training courses for the beneficiaries.
• Prepare a calendar of Arab and international days concerned with libraries, information, and the society.
• Prepare a plan for the ongoing briefing throughout the year.
• Prepare special information awareness programs for recent beneficiaries.
• Prepare information awareness programs about library services.
• Prepare information awareness programs on the management of library services for the deanship employees.
• Determine behavior guidelines for the library beneficiaries.
• Design advertisements on the services the library provides.
• Publish on social networks and the deanship's website, and send information to beneficiaries' e-mails.
• Carry out digital maintenance of documents and manuscripts.
• Apply sterilization and restoration policies to various information resources.
• Use the best methods for handling and maintaining documents and manuscripts.

The strategic goals of the deanship that the department contributes to achieving

• Raise the efficiency of institutional performance by ensuring comprehensive quality standards.
• Secure access to information resources and services for beneficiaries, with high efficiency and quality.
• Provide services that support scientific research and enhance knowledge exchange.
• Strengthen the institutional and professional culture that helps library employees succeed in light of the rapid developments and that entail a broader participation with the community.
• Contribute to the promotion of local culture and arts.
• Invest in physical and virtual library space as well as digital content.

Competences required for the department

• Good communication skills with the beneficiaries.
• Knowledge organization and management skills. .
• Efficient search and information retrieval.
• Skills in dealing with digital content.
• Professional designing skills.
• Executive planning skills.
• Ability to deal with modern methods of preserving documents and manuscripts.
• Familiarity with the different methods of processing documents and manuscripts.

Performance indicators that the department contributes to achieving

• Beneficiaries' satisfaction with library services.
• Beneficiaries' satisfaction with the library lending services.
• Beneficiaries’ satisfaction with the “Ask the Library Specialist” service.
• Accurate shelving.
• The website is easy to use.
• Beneficiaries' satisfaction with the training courses provided.
• Beneficiaries' satisfaction with the library services.