Umm Al-Qura University achieved a record performance speed of 100% when responding to enquiries received through the call center, according to a 2018 report issued by Tawasul. The report is prepared under the supervision of the Ministry of Education and the relevant educational authorities.
The overall performance indicators of the Tawasul report in terms of responsiveness to callers from 53 services was 99.60 % with a performance speed of 100% and performance quality of 94.34 %. The Director of the Call Center at Umm Al-Qura University, Mr. Talal Al-Sharif, pointed out that the center has achieved a record in number of responses to enquiries from both the staff and outside callers.
Al-Sharif pointed out that they will now try to raise the quality of the service level even further. He expressed appreciation for the support of His Excellency the UQU President, Prof. Abdullah bin Omar Bafail, for providing the required technical equipment that will enhance the university services.
The call center ranked first in performance speed, second in number of coordinators, third in overall performance, and fourth in both the number of services provided, and the performance scale.