Umm Al-Qura University

Umm Al-Qura University

UQU President Reviews Significant Achievements and Future Plans of the Call Center


UQU News , Events ,
- 2019/01/21

His Excellency Prof. Abdullah bin Omar Bafail, President of Umm Al-Qura University (UQU), in the presence of His Excellency the Vice President of the University, Dr. Yasser bin Sulaiman Shosho, met the Director of the Call Center, Mr. Talal bin Ali bin Sultan Al-Abdali, on Monday, 8 Jumada Al-Awwal 1440 A.H., at his office at the university campus in Al-Abdiyyah. The aim of the meeting was to discuss and review the achievements of the center and its future plans.

The meeting began by paying thanks to Allah, and sending peace and blessings upon the Messenger of Allah. Then Mr. Al-Abdali expressed his thanks and appreciation to His Excellency the UQU President, Prof. Abdullah bin Omar Bafail, and the Vice President of the University, Dr. Yasser bin Sulaiman Shosho, for the boundless support they provide to the center to upgrade the educational environment and keep pace with the developmental renaissance under the ambitious vision of the Kingdom of Saudi Arabia.

The audience watched a visual presentation which displayed the latest developments and services provided by the Call Center to the beneficiaries, both inside and outside the university. His Excellency also reviewed the report of the achievements, which outlined that the center received more than (1,000) tickets from the Tawasol system of the Ministry of Education, (10,000) phone calls, (23,000) emails, (2,800) help requests from the "Your Voice is Heard" service, (5,000) reports of faults on office phones, and (21,500) telephone maintenance requests. The report also included statistics about the notifications to the beneficiaries upon the completion of their transactions, amounting to (2,100) in all. Moreover, the beneficiaries from WhatsApp services amounted to (9,500), and the number of visitors during the different events and occasions amounted to (4,000) individual beneficiaries.

The Call Center also received the speed performance award from the Ministry of Education's Tawasol system. The Internal Communication Unit of the Call Center estimated the Center's productivity as follows:

No.

Service Type

Productivity/Year

1

Notification Messages

4,392,000

2

Emails

4,392,000

3

Text Messages

50,000

4

WhatsApp Messages

53,400

5

Digital Publications

79,800

Total

8,967,200

The President of Umm Al-Qura University, Prof. Abdullah Omar Bafail, stressed the importance of the Call Center due to its contribution in providing services using the technical and developmental programs that contribute to developing the educational environment, in conformity with accepted standards and rules. At the end, the meeting recommended upgrading the level of the Call Center as befits its achievements and future plans, as part of the Um Al-Qura University.

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