The University of Umm Al-Qura has achieved 100% success rate in responding to inquiries coming to its Call Center as per Towasul report overseen by the Ministry of Education and involve providers of educational services. 

Meanwhile, Dr. Assas lauded the support of the wise leadership and its directives to provide the best services for beneficiaries of the academic programs offered by the university in Makkah region. He pointed out that a work team was engaged in the  Call Center overseen by the UQU Vice Presidency to answer inquiries of the citizens and beneficiaries of the university services, providing necessary guidance services and addressing service seekers' concerns within a short period without the need to refer to the concerned departments. 

In turn, the UQU Vice President Dr. Yassir bin Suleiman Shoushou said the university has achieved s record number in the general achievement ratio amounted to 100%, while quality and achievement ration amounted to 99.8%, and the achievement speed ratio amounted to 100%. He lauded the support of the UQU President Dr. Bakri Assas and his directives to provide the best services for beneficiaries of the university services without the need to refer to the concerned department.  

He underscored that the university leadership endeavors to provide the best services using various means by such means of adopting the highest quality standards for the provided services, improving center's services by of bringing up-to-date technology and innovation, boosting skills of the university employees so as to become more efficient in performing their assigned tasks to reflect the quality of the provided services besides unifying the system  to receive all contacts, inquiries and proposals via the university call center. That is to be added to the easy access to the officials and providing the information in an easy manner to take the appropriate decision and provide the database for the services of the university.