Overview
In view of keeping abreast with the significant developments witnessed by Umm Al-Qura University and in line with its strategic plan, the Operation and Maintenance Department has been included in the General Department of Facilities and Services. This resulted in the Department of Facilities and Services becoming one of the largest departments at Umm Al-Qura University, with many responsibilities entrusted to it.
The department plays an important role and is entrusted with many responsibilities in all parts of the university, and it seeks to secure all means of comfort, safety and welfare for the dear UQU students and staff by harnessing the most up-to-date means and mechanisms.
Objectives
- Supervising the preparation and implementation of the preventive and emergency maintenance plans.
- Applying appropriate and effective modern systems and technologies to maintain and operate the buildings and facilities of the university cities and their affiliated sites.
- Preparing the necessary programs to maintain facilities and ensure their implementation.
- Conducting facilities maintenance contracts and supervising their implementation.
- Supervising the maintenance of green and cultivated areas to decorate the university's internal and external facilities.
- Supervising the building renovations.
- Supervising the maintenance of elevators and escalators.
- Evaluating the performance of the departments, the affiliated departments, and the staff of the General Administration of Services and Utilities.
- Deciding and applying the corrective and preventive procedures for cases of non-conformity, violations, and mistakes.
- Conducting a weekly evaluation of the extent of customer satisfaction and the speed of work completion.
- Preparing periodic reports on the work of the department and its affiliated departments.
Mission
Improving the level of operation and maintenance services in a way that reflects the fact that the university takes great care of its affiliates.