Umm Al-Qura University

Umm Al-Qura University

Daily Productivity Form of the Customer Service Center

Daily Productivity Form of the Customer Service Center

     From : - 2019/09/24 م , To : - 2029/09/30 م

There is a saved copy of this form. Do not forget to submit the form after completing all the required fields to reset the saved form. Click here

User Details :

Following Data will be included with the From

    Daily Productivity Form of the Customer Service Center

     Number of transactions carried out on the Notification System

    Registration of the employee’s productivity in relation to the Notification System


     Number of visitors who have been offered services

    Registration of the employee’s productivity in relation to the system concerned with the number of visitors who have been served


     E-tickets added to the Tawasul System

    Registration of the employee’s productivity in relation to the e-tickets added to Tawasul System


     Replying to the customers via Whatsapp

    Registration of the employee’s productivity in relation to the system concerned with replying to the customers via Whatsapp


     Answering the calls received via the university telephone exchange center

    Registration of the employee’s productivity in relation to the system concerned with answering the calls received via the university telephone exchange center


     Visiting the different university administrations to get acquainted with the services

    Registration of the employee’s productivity in relation to visiting the university administration to be get acquainted with the services


     Following up on the performance of the Tawasul System’s coordinators

    Registration of the employee’s productivity in relation to following on the performance of the Tawasul System’s coordinators


     Adding the numbers of the e-ticket holders to Whatsapp

    Registration of the employee’s productivity in relation to adding the numbers of the e-ticket holders to Whatsapp


     Replying to the customers via Twitter

    Registration of the employee’s productivity in relation to replying to the customers via Telegram


     Training the employees of the telephone exchange center in the university headquarters and branches

    Registration of the employee’s productivity in relation to the system to measure the customers’ satisfaction with the services offered by the Customer Service Center


     Approving the replies of the coordinators on the Tawasul System

    Registration of the employee’s productivity in relation to approving the coordinators role on the Tawasul System


     Creating Whatsapp groups

    Registration of the employee’s productivity in relation to creating Whatsapp groups


     Transferring calls

    Registration of the employee’s productivity in relation to transferring calls


     Other accomplished tasks

    Please mention the previous tasks which have been accomplished but not mentioned.


     Paying the telephone and mobile bills

    Registration of the employee’s productivity in relation to paying the telephone and mobile bills


     Writing letters

    Registration of the employee’s productivity in relation to writing letters


     Replying to the customers via email

    Registration of the employee’s productivity in relation to replying to the customers via email


     E-tickets finalized on the university website

    Registration of the employee’s productivity in relation to the system concerned with the finalized e-tickets on the university website


     Exporting the customers’ e-tickets

    Registration of the employee’s productivity in relation to the Customer’s Transactions Export System


     Saving the customers’ numbers on an Ipad

    Registration of the employee’s productivity in relation to the system concerned with saving the customers’ numbers on the Ipad


     Offering suggestions

    Registration of the employee’s productivity in relation to offering suggestions


     Training the coordinators

    Registration of the employee’s productivity in relation to training the coordinators


     Views of the Whatsapp cases

    Registration of the employee’s productivity in relation to views of the Whatsapp cases


     Replying to the customers via Telegram

    Registration of the employee’s productivity in relation to replying to the customers via Twitter


     Measuring the customers’ satisfaction with the services offered by the Customer Service Center

    Registration of the employee’s productivity in relation to the system to measure the customers’ satisfaction with the services offered by the Customer Service Center


     Following up on the telephone failure reports

    Registration of the employee’s productivity in relation to the system to follow up the telephone failure reports


     Sending mass messages

    Registration of the employee’s productivity in relation to sending mass messages


     Following up on the maintenance companies

    Registration of the employee’s productivity in relation to following up on the maintenance companies


     Disbursing the payment certificates to the contracting companies

    Registration of the employee’s productivity in relation to disbursing the payment certificates to the contracting companies


     Transactions accomplished via the Masar System

    Registration of the employee’s productivity in relation to the transactions carried out via the Masar System


     Typing letters

    Registration of the employee’s productivity in relation to photocopying letters


     
    Loading