Umm Al-Qura University

Umm Al-Qura University

UQU President Reviews the Plans and Needs of the Call Center


UQU News , Events ,
- 2019/02/07

As part of the support and assistance given to the Umm Al-Qura University's Call Center, His Excellency Prof. Abdullah bin Omar Bafail, President of Umm Al-Qura University (UQU), held a meeting with the Director of the Call Center, Mr. Talal bin Ali Sultan Al-Abdali. His Excellency the Vice President of the University, Dr. Yasser bin Sulaiman Shosho, the Dean of Information Technology, Dr. Fahd bin Muhammad Al-Dussari, and the General Supervisor of Project Management, Dr. Muhammad bin Wasil Al-Hazimi, were present at the meeting, as well as the General Supervisor of the Facilities and Services Department, Eng. Abdullah Al-Jifri, and the Deputy General Supervisor of the Media Center, Dr. Omar Al-Maliki. The meeting took place at 11:00 a.m., on Tuesday, 23 Jumada Al-Awwal, 1440 A.H., at His Excellency's office in the University City in Al-Abdiyyah.

The discussion covered the plans, the proposals and the needs of the call center, in order for it to provide the best services to the beneficiaries. The meeting included a number of topics, such as changing the headquarters of the call center at the male and female sections, provision of the smart telephone service, provision of a management system for display screens, as well as the provision of self-service equipment for the call center's services and for all the university's institutions.

The Director of the Call Center pointed out the importance of providing a call center system to interactively manage the incoming calls of the university and its branches, linking all calls to all the university's premises. In the same respect, a proposal was made to request the opening of branches of the call center at the university's offices in Al-Leith, Adham, Al-Qunfudhah, and Jamoum.

On his part, the Director of the Call Center, Mr. Talal Al-Abdali, praised the support and attention given by His Excellency Prof. Abdullah bin Omar Bafail, President of the University, and the Vice President of the University, Dr. Yasser bin Sulaiman Shosho, for the progress and development of all sectors of the UQU University, and their provision of all the facilities that promote the status of Umm Al-Qura University.

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