His Royal Highness Prince Badr bin Sultan bin Abdulaziz Al Saud, Deputy Emir of Makkah Province, received a report measuring the satisfaction of pilgrims and visitors with the level of the services offered to them. The President of Umm Al-Qura University, Prof. Moaddi bin Muhammad Aal Madh-hab, accompanied by the Dean of the Custodian of the Two Holy Mosques Institute for Hajj and Umrah Research, Dr. Turki Al-Amro, submitted the report to His Royal Highness at the emirate’s headquarters in Jeddah.

The report was prepared by Umm Al-Qura University, represented by the Custodian of the Two Holy Mosques Institute for Hajj and Umrah Research, and comprised a review of the level of the services provided to the guests of Allah during the Hajj and Umrah seasons in 1442 A.H. The purpose of the document is to evaluate and develop the services with the aim of providing the best services and providing facilities that contribute to the comfort of pilgrims as well as realizing the objectives of the Saudi Vision 2030, which paid special attention to the guests of the Two Holy Mosques.

On his part, the President of the University lauded the unceasing support and care of the Custodian of the Two Holy Mosques, King Salman bin Abdulaziz Al Saud, and His Royal Highness Prince Muhammad bin Salman bin Abdulaziz, may Allah protect them, to scientific research and its outputs. This includes the scientific studies specializing in the system of Hajj and Umrah services to predict the needs of the pilgrims and visitors of the Holy Mosques and to provide the necessary solutions, in parallel with the support given by the wise leadership, may Allah support them, for the comfort and safety of the guests of Allah.

He also lauded the support of His Royal Highness Prince Khalid Al-Faisal, the Adviser to the Custodian of the Two Holy Mosques and Emir of Makkah Province, and His Royal Highness Prince Badr bin Sultan bin Abdulaziz, the Deputy Emir of Makkah Province, to the studies and programs offered by Umm Al-Qura University, through its research and training institutes and centers, in the service of the guests of Allah. Moreover, He commended the support of the Minister of Education, Dr. Hamad Al Al-Sheikh, and the Deputy Minister for Universities, Research, and Innovation, Dr. Muhammad Al-Sudairi, to the research efforts provided by the university to the guests of Allah.