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UQU Programs
Tourism and Hotel Management

Hotel Operations Management

THM1211
3 hours English

Hotel Operations Management

Hotel Operations Management
1 The hotel industry: overview and professional career opportunities
2 Clasifications of Hotels
3 Franchise agreements and management contracts
4 Rooms Division Management (Front Office)
5 Housekeeping
6 Revenue management
7 Handling Customer complaints
8 Food and Beverage Outlets
9 Marketing and Sales
10 Engineering and Maintenance
11 Human Resource
12 Safety and property security
13 Purchasing departement
14 Managing in the global hotel industry
15 Final Exam
1.1 Mapped to: 1.1

A broad understanding of the field of hotel operation management, including how other disciplines relate to the field of study.

Teaching Strategy Active Learning strategies
Assessment Methods Exams, Teamwork, Assignments, and Coursework
1.2 Mapped to: 1.4

A comprehensive and in-depth knowledge in the field of hotel operation management

Teaching Strategy Active Learning strategies
Assessment Methods Exams, Teamwork, Assignments, and Coursework
1.3 Mapped to: 1.2

An appreciation of the link between theory and practice in the field of hotel management operations.

Teaching Strategy Active Learning strategies
Assessment Methods Exams, Teamwork, Assignments, and Coursework
2.1 Mapped to: 2.4

Adapt to new situations and demands by applying and/or updating her/his knowledge and skills

Teaching Strategy Active Learning strategies
Assessment Methods Exams, Teamwork, Assignments, and Coursework
2.2 Mapped to: 2.1

Demonstrate and apply analytical and critical thinking and synthesis of understandings in the fields of tourism and hospitality

Teaching Strategy Active Learning strategies
Assessment Methods Exams, Teamwork, Assignments, and Coursework
2.3 Mapped to: 2.1

Identify assumptions, evaluate statements in terms of evidence, detect false logic or reasoning, identify implicit values, define terms adequately and generalize appropriately.

Teaching Strategy Active Learning strategies
Assessment Methods Exams, Teamwork, Assignments, and Coursework
3.1 Mapped to: 3.2

Value and practice active listening, critical thinking, and critical reading.

Teaching Strategy Active Learning strategies
Assessment Methods Exams, Teamwork, Assignments, and Coursework
3.2 Mapped to: 3.5

Distinguish and produce forms of communication relevant to academia, business, government, and industry.

Teaching Strategy Active Learning strategies
Assessment Methods Exams, Teamwork, Assignments, and Coursework
3.3 Mapped to: 3.4

Assess, evaluate, and employ appropriate communication tools for discussions within and between teams and members, various audiences, decision-making teams, and corporate communication tasks

Teaching Strategy Active Learning strategies
Assessment Methods Exams, Teamwork, Assignments, and Coursework
Assessment
Weight
Mid term Exam
20%
Individual Essay
10%
Group Presentation
10%
Semester Work (quizzes- problem solving- attendance)
20%
Final exam
40%
Total
100%