This course examines the frameworks and strategic approaches for the life cycle management of IT products—including planning, designing, developing, delivering—and for improving the IT services from a higher-level enterprise perspective—including managing disparate servers throughout the organisation. In the context of cloud computing, this course focuses on the strategic management of IT infrastructure, agile IT service, configuration, data and information security, and disaster recovery. Explores the strategies to provide values to customers. Learners will have the opportunity to apply their knowledge of IT service management using industry-standard cloud-based technology e.g. using ServiceNow training.