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Main
UQU Programs
Tourism and Hospitality (Hotel Management)n

Training

THM3221
6 hours English

Training

Hotel Training 2
1 Training at a Hotel (20 hours/week for 15 weeks)
1.1 Mapped to: 1.1

Understand the nature of hospitality jobs.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
1.2 Mapped to: 1.2

Become familiar with industry vocabulary, business practices and customer service.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
1.3 Mapped to: 1.5

An appreciation of the link between theory and practice in the field of hotel management operations.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
2.1 Mapped to: 2.1

Identify problem solving techniques that can be applied to manage critical situations such as guest complaints.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
2.2 Mapped to: 2.1

Identify assumptions, evaluate statements in terms of evidence, detect false logic or reasoning, identify implicit values, define terms adequately and generalize appropriately.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
2.3 Mapped to: 2.5

Manage effective performance within a team environment.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
2.4 Mapped to: 2.3

Select and deploy task-appropriate forms of oral, written, digital, and graphic communication.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
2.5 Mapped to: 2.4

Utilize modern hospitality and hotel management technologies and software.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
3.1 Mapped to: 3.2

Responsibility for own learning.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
3.2 Mapped to: 3.1

Comply with policies and legislation governing ethical behavior, rights, and freedoms, as well as professional codes of conduct.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
3.3 Mapped to: 3.5

Distinguish and produce forms of communication relevant to academia, business, government, and industry.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
3.4 Mapped to: 3.1, 3.3

Ensure service quality by adhering to organizational policies and standards, monitoring service performance, and recommending improvements.

Teaching Strategy Training-based learning.
Assessment Methods - Employer Evaluation and Verification of Hours. - Final Report
Assessment
Weight
Training Evaluation Form
60%
Final Training Report Discussion
40%
Total
100%