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UQU Programs
Health Promotion and Education

Communication Skills for Health Professionals

HP2007
3 hours English

Communication Skills for Health Professionals

Communication Skills for Health Professionals
HSM1212 Attributes and Skills in Public Health
3 hours No requisites
1 Introduction to Communication in Healthcare: Definition, importance, and types of communication in healthcare settings
2 Elements of the Communication Process: Sender, message, receiver, feedback, and context in a healthcare environment
3 Verbal Communication: Techniques for effective verbal interactions with patients, families, and colleagues
4 Nonverbal Communication: Understanding and interpreting body language, facial expressions, gestures, and tone in patient care
5 Active Listening Skills: How to listen effectively and respond empathetically in healthcare scenarios
6 Communication Barriers: Cultural, language, emotional, and physical barriers and strategies for overcoming them
7 Patient-Centered Communication: Engaging patients in shared decision-making and respecting patient autonomy
8 Interdisciplinary Team Communication: Effective communication strategies with other healthcare professionals to ensure collaborative care
9 Professional and Ethical Communication: Confidentiality, privacy, and professionalism in patient-provider interactions
10 Crisis Communication in Healthcare: Managing communication during emergencies or critical health situations
11 Technology and Communication: Impact of telemedicine, electronic health records, and other digital tools on healthcare communication
12 Health Literacy and Patient Education: Ensuring patients understand their health conditions, treatments, and instructions
13 Conflict Resolution and Communication: Handling conflicts among healthcare staff or with patients through effective communication strategies
1.1 Mapped to: K1

Explain the elements and types of the communication process and their relevance in healthcare settings.

Teaching Strategy Interactive lectures, Group work discussion
Assessment Methods Examinations, Group discussion participation
1.2 Mapped to: K2

Describe the role of professional behavior and ethical considerations in healthcare communication.

Teaching Strategy Interactive lectures, Case studies
Assessment Methods Examinations, Class participation, Assignments
1.3 Mapped to: K2

Discuss the impact of barriers such as cultural, language, or physical challenges on effective communication and strategies to overcome them.

Teaching Strategy Interactive lectures, Group work discussion, Collaborative learning
Assessment Methods Examinations, Group projects,
2.1 Mapped to: S1

Develop and implement health surveillance plans to monitor and mitigate public health risks during mass gatherings.

Teaching Strategy Classroom activates,
Assessment Methods Class participation, Oral presentations
2.2 Mapped to: S5

Design emergency preparedness and disaster response strategies to address natural disasters, crowd-related emergencies, and health crises effectively.

Teaching Strategy Case studies, Classroom activates,
Assessment Methods Class participation, Oral presentations
2.3 Mapped to: S2

Coordinate stakeholder collaboration, including health authorities, security forces, and community organizations, to ensure effective public health management during mass gatherings.

Teaching Strategy Role-playing, Collaborative learning
Assessment Methods Class participation, Assignments, Group Project
2.5 Mapped to: S1

Analyze the role of technology, including telemedicine and electronic health records, in modern healthcare communication.

Teaching Strategy Case studies, Classroom activates
Assessment Methods Class participation, Assignments, Group Project
3.1 Mapped to: V1

Commit to maintaining confidentiality, privacy, and professionalism in all healthcare communications.

Teaching Strategy Group work discussion
Assessment Methods Assignments, Oral presentations
3.2 Mapped to: V1

Exhibit responsibility in adapting communication practices to uphold ethical standards and ensure equitable patient care in diverse environments.

Teaching Strategy role-playing, case studies
Assessment Methods Assignments, Oral presentations
Assessment
Weight
Group Project
20%
Quiz
10%
Mid Term
20%
Final Exam
50%
Total
100%