Umm Al-Qura University

Umm Al-Qura University

A questionnaire to measure the needs and satisfaction of beneficiaries

 Questionnaire    From : - 2018/08/20 م , To : - 2019/08/27 م

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    Firstly: General Information

    * Gender

    * Employer

    Secondly: Service Requirements

    * 1/ Services provided are clear and stated:

    * 2\ The transactions are done in a specific time with no delay

    * 3\ Procedures of the transaction process are clear and complete:

    * 4\ The mechanism explaining the service is clear

    * 5 / Information on services is easily obtained:

    * 6 / The models used are clear and simple:

    * 7\ The procedure of service delivery is simple:

    * 8\ Services are completed accurately (without errors or delays):

    * 9\Time to complete the service is appropriate:

    Third: Journal's Website & Social Networking Sites

    * 1\It is easy to browse the website of journals and get information

    * 2\ The website includes all the requirements of service delivery.

    * 3\ The e-services on the website are easily used.

    * 4\ The effectiveness of suggestions and complain icon on the website.

    * 5\Easy access to information from social networking sites.

    * 6\ Fast response to inquiries on e-mail.

    Fourth: A Speech in Lines

    * A message to the journals' administration

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