Umm Al-Qura University

Umm Al-Qura University

Student Guidance and Counseling Center

- 2021/01/02


Who Are We?

The center is a specialized guidance and counseling center that seeks to provide consultation, programs and services in comprehensive guidance and counseling. This is with the aim of helping the student to understand himself, define his problems, know his capabilities, and develop his skills to achieve psychological, educational, social, professional and family compatibility as well as his personal goals, in line with the teachings of the Islamic religion.

Our Vision:

Leadership in providing integrated services of guidance, counseling, psychological, educational, professional and social programs.

Our Mission:

Achieving academic, psychological, educational, professional and social compatibility of university students. Continuing to maintain leadership in terms of the quality of counseling services and programs, according to Islamic principles and international ethical standards for the profession of guidance and counseling.

Our Values:

  1. Honesty and being aware that Allah (the Almighty) sees everything.
  2. Respecting the student's rights.
  3. Maintaining confidentiality.
  4. Shouldering responsibility.
  5. Promoting continuous development and improvement.
  6. Innovation.

Our Objectives:

  1. Helping to bring about positive changes in the students' abnormal behaviors and attitudes.
  2. Helping to improve the student's personal and social relationships.
  3. Teaching the student how to make decisions.
  4. Raising the level of the student's impact on others and other people's impact on him.
  5. Raising the level of the student's psychological development and supporting his potential energy.
  6. Providing appropriate counseling services and programs for all university students.
  7. Providing a professional scientific reference specialized in providing student counseling services and programs at the university.
  8. Providing the student with a set of values and life skills that help him to interact positively with those around him in society.
  9. Enlightening the student of his real needs and problems, and helping him satisfy his needs properly.
  10. Achieving the mental health as well as the psychological, educational, social and professional compatibility of the university students.

Our Duties:

  1. Supervising guidance and counseling at the university (planning, management, support, follow-up, and evaluation).
  2. Offering some aspects of counseling that some colleges or institutes cannot perform, such as psychological, educational, professional, social, preventive and curative counseling.
  3. Implementing general counseling programs (lectures, publications, brochures, magazines, workshops, and training portfolios).
  4. Qualifying and training personnel in carrying out guidance and counseling services.
  5. Designing and implementing counseling programs.

Our Services

  1. Providing guidance and counseling services to all students through awareness and orientation programs that introduce the university, its colleges, and its support deanships, explain how the beneficiary can use these services, in cooperation and coordination with the college departments, and familiarize them with the changes that they may face in their university life and how to deal with them through the available programs at the centers.
  2. Providing orientation programs for students in their settings (classrooms, college cafeterias, stadiums, activity halls, clubs, and student gatherings) to guide them. Reducing any negative phenomena and unacceptable issues which may emerge in the behavior of some students at the university.
  3. Providing various information sources, such as educational tapes and illustrative aids, issuing specialized brochures and booklets related to the concept of psychological counseling, in cooperation with the relevant authorities of the Deanship of Student Affairs, and enabling students and beneficiaries to take advantage of this material to facilitate the task of their requesting counseling services.
  4. Providing specialized counseling services through direct counseling between the service seeker and the psychologist (psychological counselor) on fixed dates determined by the student and the psychological counselor. The services are provided in an atmosphere of confidentiality and privacy to ensure the purpose of discussing the issues and problems that preoccupy the student. Radical solutions are then reached which are consistent with the personality of the person who has the problem, his circumstances, his abilities, and the university's potential, with the student choosing the solution that suits him.
  5. Providing group counseling services for a number of students and beneficiaries at the university who share the same problem, consistent with their goals, interests, and issues. The service is provided to them at the same time and the same place, for everyone to contribute to presenting their case. They will be provided with the opportunity to learn the art of dealing with others and build self-confidence, and to learn effective communication skills, constructive dialogue, and the nature of collective participation. To achieve this, it may be necessary to sign a mandatory contract by the participants in the programs to preserve the true character of the principle of participation in this type of group psychological counseling.
  6. Helping the students wishing to transfer from one department to another to choose the specialization appropriate to their abilities, potentials and aspirations for their practical future life by conducting standardized tests of tendencies, aptitudes and abilities using scientific methods, such as analyzing the personality of the individual and analyzing specialization requirements.
  7. Enhancing and developing the students' capabilities using mentoring programs that include awareness lectures, courses, lessons, and workshops. These programs are periodically planned and implemented by the center to support and enhance the academic and social capabilities of the participants, in cooperation with specialists known for their scientific and professional competence and skills.

Work Mechanism

The center supervises the provision of guidance and counseling services in three ways:

  1. Central counseling at the university level.
  2. Decentralized counseling through coordination between the center and the departments in the university's colleges and institutes.
  3. Joint counseling between the center, colleges and departments by taking over aspects that colleges and departments cannot perform, such as psychological, social and professional counseling. On their part, the colleges, institutes and departments undertake aspects of academic guidance and participate in other aspects of counseling, such as social, academic and educational counseling.

The following diagram shows the mechanism of action and receiving cases in need of counseling assistance:

Procedures of the counseling process at the center are as follows:

  1. Receiving cases in need of counseling assistance and referring them to specialists in the center's units for consideration, diagnosis, and developing an appropriate treatment and counseling plan.
  2. Helping in solving psychological, social, educational and professional problems that the college was not able to solve, in coordination with the responsible authorities at the university.
  3. Holding workshops and counseling programs that deal with many topics of interest to students, with the aim of educating them and providing them with various academic information and skills that enable them to successfully fulfill their university obligations. Such a step may contribute to protecting them from falling into problems and difficulties affecting their academic progress, helping them with any social anxiety, psychological depression, stress management strategies, time management skills, effective study strategies, techniques for overcoming exam anxiety, topics related to lack of motivation and low academic achievement, as well as other important topics.
  4. Making regular visits, on the part of the center’s specialists, to the counseling units in the departments, attending sessions of the counseling council in colleges and institutes to ensure that the counseling process is progressing properly, and discussing the development of counseling and relevant issues with the advisors in the departments, as well as sitting with students to review their problems and discuss matters with them.
  5. Preparing brochures and counseling topics, such as posters, brochures, mental health and social leaflets, academic compatibility, as well as some academic issues of a general nature.
  6. Conducting specialized scientific research targeting student issues, developing the activities of counseling units in the departments, and training staff advisors on issues related to counseling.
  7. Helping students overcome the difficulties they face, whether social or psychological, by providing them with the information and skills necessary to overcome the difficulties that affect their psychological and academic compatibility at the university. This is achieved by providing developmental, preventive and curative services, such as individual counseling, group counseling, psychological and social counseling, and psychological treatment for acute cases that require medical care.
  8. Preparing students to join the labor market by providing them with the required skills, such as CV writing and preparing for professional interviews.
  9. Providing counseling services for outstanding students by providing the right atmosphere to demonstrate their multiple areas of excellence: academic, literary, and artistic, and coordinating with the relevant authorities and academic departments in this regard.

Beneficiaries of the center's services

The profession of student counseling is like any other profession. It occupies a special standing in developed societies. This profession has dignity and respect that must be taken into account by those working in the field of providing student counseling and guidance services.

Providing or presenting the services of the center or a part thereof in public places or during private meetings is harmful to the dignity of the profession and may expose it to the ridicule of others along with their distrust of such services and of those who carry them out. Student counseling has its designated setting and relevant technical procedures should be followed when carrying it out. Whoever needs and desires such services must go to the place designated for it. Therefore, the Student Counseling Center provides its counseling services to all university students, but does not receive cases from outside the university. This is in order to preserve the dignity of the profession. Those students who benefit from the center's services are:

  • New students in colleges and institutes (Joint First Year, Preparatory Year).
  • Currently "enrolled" students.
  • Graduate students.
  • International and visiting students.
  • Diploma students.
  • Affiliation students.
  • Postgraduate students.
  • Gifted and talented students with special needs, as well as male and female students with special needs, in general.

Beneficiaries’ Rights

1. Privacy:

This concerns the right of the beneficiary to voluntarily disclose his personal or confidential information to the specialist consultant, without being forced. The consultant asks the student for some information that may help him to diagnose the problem. Such information is given voluntarily, without any coercion, through a humane, social, professional and trustworthy relationship, and with understanding, acceptance, and sympathy.

2. Confidentiality:

This refers to the confidentiality of the information that the beneficiary provides to the consultant; no one has the right to disclose this information to a third party without the consent of the student, unless there is direct harm to the beneficiary or someone else. This is part and parcel of the ethics and charters of the counseling profession, and it is encouraged in our Islamic religion.

3. Freedom of the individual:

The beneficiary has the freedom to define his goals and achieve them within the framework of the teachings of the Islamic religion and the university regulations, without being subjected to any pressure or interference from the center's workers, having goals imposed on him, or being forced to adopt specific means to reach his goals. The beneficiary of the counseling process is the person seeking counseling; he must be respected and should be helped to understand himself and achieve his goals.

Duties of the Beneficiaries

  1. Serious cooperation and making determined efforts to try to identify the factors causing the disorder or problem, such as academic stumbling or high test anxiety.
  2. Adhering to the schedule of the guidance and counseling plan with the advisor who is following the case of the student.
  3. Agreeing on the terms of the behavioral contract between the center and the beneficiary.
  4. Constantly improving any weaknesses in the behavior. These changes could include, for example: changing a non-adaptive behavior to an adaptive behavior, or shifting from random behavior and lack of time organization to good time management and effective study skills.
  5. Making use of guidance and counseling services, such as the experience of academic advisors, academic staff members, and supervisors of student counseling offices in the colleges and institutes. This also involves benefitting from counseling workshops and workshops on study skills and related activities, as well as other services and opportunities available in the center.
  6. Attending on the specified dates or coordinating with the center to reschedule the appointment, attending counseling sessions, and submitting required documents to be sure of receiving quality counseling and achieving happiness and academic success.

Duties of the Center

  1. Respecting the student's confidentiality.
  2. Ensuring that the best possible counseling service is provided to all students, without exception.
  3. Activating communication between the university and parents as well as families of the students in need of guidance and counseling.