Umm Al-Qura University

Umm Al-Qura University

Reference Service


- 2016/04/26

Reference Service:

  • Receiving inquiries
  • Receiving direct questions
  • Assisting and speaking with the beneficiary to demonstrate his request
  • Paraphrase the query for the beneficiary
  • Constructing the search strategy
  • Identifying information sources (traditional and digital) that can be referred to in order to reply to the query of the beneficiary
  • Assisting the beneficiary in accessing information pertaining to his request
  • Identifying, selecting, and assessing the retrieved information
  • Saving the received requests in the FAQ database
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