Umm Al-Qura University

Umm Al-Qura University

The Deanship of E-Learning and Distance Education Measures the Satisfaction of the Beneficiaries with Its Services

Deanship of E-Learning and Distance Education

 Coronavirus Crisis Management    From : - 2020/03/19 م , To : - 2022/03/23 م

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    The Deanship of E-Learning and Distance Education Measures the Satisfaction of Its Beneficiaries about Its Services (Summer Semester)

     The Deanship of E-Learning and Distance Education seeks to continuously improve its services; this could only be achieved through listening to faculty members, students, and all university employees and being in constant communication with them. In this context, the Deanship makes ready this brief questionnaire, and we hope that you will respond to it. Kindly share with us your opinions and suggestions to help us develop and improve. Please accept our sincere greetings and appreciation. Dean of Information Technology and Distance Education, DR. Khalid bin Hatem Asir Al-Matiri

    Personal Information

     Full Name (Optional)

     Gender (Optional)

    * Current Career

     State your current career in case you selected ‘Others’ in the previous field.

    * How far did you use any e-learning system prior to the suspension of the study due to the COVID-19 pandemic?

    This question is not intended only for virtual classrooms for distance education, but the learning management system in general, such as uploading lesson files, submitting assignments and assessments, electronic tests ... etc.


    In the Field of Awareness-Raising and Information

    * What do you consider to be the most viewed platform with regard to following the deanship's news, announcements, and events?

    You can select more than one method from the options below.


     In case of selecting ‘Others’ in the previous field, please state the means through which you follow up the deanship.

    * What is the extent of your satisfaction with the services of the Deanship of E-Learning and Distance Education in relation to the field of awareness-raising and information?

    The Deanship of E-Learning and Distance Education seeks, within the Umm Al-Qura University’s plan for distance education, to educate the academic staff members and students about the importance of e-learning and its benefits in upgrading the educational process and improving the learning outcomes. What is your level of satisfaction with the deanship in the field of awareness- raising and media?


    In the Field of Digital Production

    * To what extent are you satisfied with the designs and infographics offered by the Deanship of E-Learning and Distance Education?

    For example: infographic used to launch a new program, announcement of a training course, etc.


    In the Field of Training and E-Courses

    * What is the extent of your satisfaction with the training courses of the Deanship of E-Learning and Distance Education?

    The question is related to regular and online training courses, as well as introductory workshops. In case of not attending, please select 'Not Applicable'.


    * To what extent are you satisfied with the training guides offered by the Deanship of E-Learning and Distance Education?

    In case of not using a training guide, please select ‘Not Applicable’.


    * To what extent are you satisfied with the training video clips offered by the Deanship of E-Learning and Distance Education?

    In case of not watching training video clips, please select ‘Not Applicable’.


    In the Field of Technical Support

    * What is the method you used to communicate with technical support?

    You can select more than one method.


     In case of selecting ‘Others’, state the method you used for technical support.

    * What is the extent of your satisfaction with the technical support services offered by the Deanship of E-Learning and Distance Education?

    In case of not communicating with the technical support, please select 'Not Applicable'.


    In the Field of the Activation of Learning Systems

    * How satisfied are you with the Blackboard E-Learning system?

    This system is provided by the deanship, and you can access it from the university portal, through which you can manage learning with your students, for example: uploading electronic files, making discussion boards, making assessments, monitoring the level of student progress ... etc. If it has not been used before, please choose (Not Applicable).


    * What is the virtual classroom (distance education) you use with the students?

    This question also applies to male and female employees and faculty members when using the system to communicate and work remotely (in the event of selecting the field 'male/female employee' in the personal information field at the top of the page).


     State the system used to communicate with the students and not stated in the above options.

    * What is the extent of your satisfaction with the virtual classroom used?

    In case of choosing your current position as ‘Employee’, please choose the extent of your satisfaction with the system used to work remotely from these options. You can also evaluate other systems, in case of selecting another system outside the deanship’s system.


    * What is the system used to enable asynchronous learning?

    Example: Recording audio or video clips to be followed up to the students.


     Please add the system used in case of selecting ‘Others’ in the previous field.

    * To what extent are you satisfied with the asynchronous learning system selected in the previous field?

    In case of not using asynchronous learning system, please select ‘Not Applicable’.


    Your Suggestions Matter

     In conclusion, we would like to thank you. Kindly provide us with your suggestions towards developing the Deanship of E-Learning and Distance Education

     We are glad to receive your thoughts, experiences and suggestions.

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