Umm Al-Qura University

Umm Al-Qura University

Customer Service Center


- 2019/03/20

Overview:

Within the context of promoting the efforts made by Umm Al-Qura University to provide communication services to customers (citizens and affiliates), His Excellency Prof. Abdullah bin Omar Bafail decided to establish a service center for the customers. The service center aims to earn the customers' satisfaction by meeting their needs, responding to their queries, receiving their complaints and suggestions, and providing them with all the required information using the latest communication programs and techniques that are in pace with modern technological advancements. All of this will be under the umbrella of the Saudi Vision 2030.

Vision:

Excellence and creativity in providing the best services and harnessing all means of information and communication technology to improve the level of services offered to all customers.

Mission:

Exhibiting the role of Umm Al-Qura University in the proper and expected manner that emulates the modern information revolution, incorporating both technology-enhanced and fast-performing environments, to deliver the best services to all customers.

Values:

Offering speedy performance and credibility, providing information, and contributing to community service that falls within the social responsibility of the university.

Objectives:

  1. Providing the best services using the latest technologies and highest standards that contribute to the service and satisfaction of the customers.
  2. Working diligently to develop and modernize all programs and techniques that contribute to the service of the customers.
  3. Maintaining professionalism in handling all communications, queries, and suggestions, in compliance with established standards and regulations.
  4. Ensuring ease of communication between the customers and the competent authorities, with the utmost efficiency and proficiency.
  5. Providing a database equipped with the latest technologies to provide the best services to the customers.
  6. Contributing to the development of the university staff, keeping them abreast with the latest services provided by the customer service center.
  7. Encouraging teamwork and participation of all staff in the creation of standards, and pursuing continuous improvement to provide the latest technology-based services to the customers.
  8. Working within the university system in an integrated manner to attain leadership and creativity.
  9. Building a meaningful community partnership that links the customers to the employees of the customer service center.
  10. Responding professionally and swiftly to queries and questions received by the university.
  11. Reducing the workload on the various main service-providing sectors of the university.
  12. Enhancing the university's relationship with all categories of customers.
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